AGAINNATURAL, operated by Swain Global Ventures Private Limited (“we,” “us,” “our”), respects your privacy. This Policy explains what personal data we collect, why, and the rights you have — in line with India’s Information Technology Act, 2000 and IT Rules 2011/2021, the EU/UK General Data Protection Regulation (GDPR), and U.S. state privacy laws (e.g., California’s CCPA/CPRA).
1. Who Controls Your Data
Data Controller: Swain Global Ventures Private Limited, trading as AGAINNATURAL Registered address: [Insert full registered office address] Contact for privacy matters:help@againnatural.comGrievance Officer (India, as required under IT Rules): [Insert Name] — help@againnatural.com
Order data: items purchased, order value, payment status (we do not store full card numbers — these are processed by our payment gateway/marketplace)
Technical data: IP address, browser type, device information, cookies, and usage data on the Site
Communications: messages you send us via email, phone, or contact forms
Marketplace data: if you buy via Amazon (US, CA, IN) or another marketplace, that marketplace shares limited order/shipping details with us as the seller, subject to their own privacy policy
We do not knowingly collect sensitive personal data (e.g., health, biometric, financial account details) beyond what is needed to fulfill and ship your order.
3. Why We Use Your Data (Legal Basis)
Purpose
Legal basis (GDPR)
Processing and delivering your order
Performance of a contract
Customer support and responding to queries
Performance of a contract / legitimate interest
Marketing emails (only if you opt in)
Consent
Fraud prevention, legal compliance
Legal obligation / legitimate interest
Improving the Site (analytics, cookies)
Consent (where required) / legitimate interest
4. Cookies
Our Site may use cookies and similar technologies for essential site function, analytics, and (where enabled) advertising. EU/UK visitors will be shown a cookie consent banner allowing you to accept or reject non-essential cookies. You can also control cookies through your browser settings.
5. Sharing Your Data
We share data only as needed with:
Shipping and logistics partners to deliver your order
Payment processors to complete transactions
Marketplaces (Amazon and similar) where you purchased through them
IT/service providers (e.g., website hosting, email tools) under confidentiality obligations
Authorities, where required by law
We do not sell your personal data to third parties.
6. International Data Transfers
As we operate across India, the USA, and serve EU/UK customers, your data may be transferred to and processed in countries other than your own. Where we transfer personal data out of the EU/UK, we rely on appropriate safeguards such as the European Commission’s Standard Contractual Clauses.
7. Data Retention
We retain personal data only as long as necessary to fulfill the purposes described above, comply with legal/tax obligations (typically up to 7–8 years for transaction records under Indian and applicable law), and resolve disputes.
8. Your Rights
If you are in the EU/UK (GDPR): You have the right to access, rectify, erase, restrict, or port your data; to object to processing; to withdraw consent at any time; and to lodge a complaint with your local supervisory authority.
If you are in the USA (e.g., California CCPA/CPRA): You have the right to know what personal data we hold about you, request deletion, correct inaccuracies, and opt out of the “sale” or “sharing” of personal data (we do not sell your data). We will not discriminate against you for exercising these rights.
If you are in India: Under the Information Technology Act, 2000 and applicable rules, you may request access to, correction of, or withdrawal of consent for the personal data you have provided, subject to legal and contractual limits.
To exercise any of these rights, email help@againnatural.com. We will respond within the timeframe required by applicable law (generally 30 days).
9. Data Security
We use reasonable technical and organizational measures (encryption in transit, restricted access, secure hosting) to protect your data. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
10. Children’s Privacy
Our Site and products are not directed at children under 16, and we do not knowingly collect personal data from children. If you believe a child has provided us data, contact us and we will delete it.
11. Changes to This Policy
We may update this Privacy Policy periodically. Material changes will be reflected by updating the “Last updated” date, and where required by law, we will provide additional notice.
12. Contact Us
Email:help@againnatural.comPhone: +91 95839 58351 Company: Swain Global Ventures Private Limited
